Question 1

What exactly does Aviora Compass do?

Accepted Answer

We keep a living plan for each autistic person in your family. We watch BC funding programs, school supports, and adult-service rules, and when something changes or a deadline gets close, we tell you what it means for you and the exact next step to take, in plain language.

Question 2

Who is it for?

Accepted Answer

Parents and caregivers of autistic children and teens in British Columbia, and autistic adults planning their own supports. We cover every stage, from a new diagnosis in the early years to the move into adult services at 19 and beyond.

Question 3

Do you need a diagnosis to sign up?

Accepted Answer

No. Many families join while waiting for an assessment. We’ll help you understand the assessment pathways and what supports you can use in the meantime.

Question 4

Are you a medical clinic or a government service?

Accepted Answer

Neither. We are an independent planning and navigation service. We don’t diagnose, provide therapy, or make decisions about eligibility. We help you understand your options and stay organized, and we always point you to the official source.

Question 5

Can I change or cancel my plan?

Accepted Answer

Yes. Upgrade in one click from your dashboard, and you’ll only pay the difference for the rest of the billing period. You can also downgrade or cancel any time from your account. There are no contracts or cancellation fees.

Question 6

How is my family’s information protected?

Accepted Answer

Your information is stored in Canada, encrypted in transit and at rest, and private to your household. We never sell or share it. You can delete your account and everything in it at any time, or email us for a copy of your information.

Question 7

What does a family navigator do?

Accepted Answer

On the Navigator plan you get a real person who knows your file. Message them from your dashboard any time, book a monthly video check-in, and get help preparing forms and school meetings. We reply within one business day.

Question 8

Do prices include tax?

Accepted Answer

Prices are in Canadian dollars. If any taxes apply, they’re shown at checkout before you pay.

Question 9

Can my partner or my adult child use the same plan?

Accepted Answer

Yes. On the Family and Navigator plans, invite a partner, a caregiver, or your autistic adult. Everyone sees the same plan and can tick off steps. Autistic adults can also have their own account.

Question 10

What’s the difference between Essentials and Family?

Accepted Answer

Essentials covers funding for one person: funding steps, the funding tracker, and a monthly check-in. Family adds everything else: school and IEP steps, life planning, the timeline, sharing, documents, weekly emails, text alerts, and unlimited profiles.

Question 11

Is there help for families with more than one autistic child?

Accepted Answer

Yes. The Family and Navigator plans include unlimited profiles, so siblings each get their own timeline and next steps in one shared dashboard.

Questions, answered plainly.

Ready when you are.